Contact Us

Your questions and comments are welcomed.

For Thruway roadways, traffic conditions and services information:

Road Conditions 1-800-THRUWAY (847-8929)
Thruway Emergencies (accidents, disabled vehicles, police emergencies) 1-800-842-2233 or 911
TTY/TDD (Text Telephone/Telephone Device for the Deaf) 1-800-253-6244
E-ZPass Information (passenger vehicles) 1-800-333-TOLL (333-8655)
E-ZPass/Charge Account Info (commercial vehicles) 1-800-468-9946
Tandem Trailer Inquiries 1-800-468-9946
Personnel/Recruitment(business hours, Eastern time) 1-800-525-3586
New York State Canal System Info 1-800-4CANAL4 (422-6254)
Report Potholes (any State-owned highway, including the Thruway) 1-800-POTHOLE (768-4653)